Return, Exchange & Refund Policy
Last updated: 18 July 2026
At SKO Formals, we want you to be satisfied with your purchase. Eligible products can be exchanged or returned through our simple and customer-friendly process, subject to the conditions below.
1. Request Period
Return or exchange requests must be submitted within 3 calendar days of delivery.
Requests received after this period may not be accepted, except where required under applicable consumer law.
2. Size and Fit Exchanges
Received the wrong size or need a different fit? Eligible products may be exchanged for another available size.
All exchanges are subject to:
Product availability
Successful image verification
Product condition inspection
Approval from the SKO Formals support team
If the requested size is unavailable, we may offer an alternative product, store credit or another suitable resolution.
3. Wrong, Damaged or Defective Products
Please contact us immediately if you receive:
The wrong product
The wrong size or colour
A damaged product
A product with a manufacturing defect
A product significantly different from its website description
After verification, we will arrange an appropriate replacement, exchange or refund.
4. Image Verification Required
Customers must share clear product images before a return or exchange can be confirmed.
The images should clearly show:
The complete product
The soles and upper portion
The size label
The original box and packaging
The damaged, defective or incorrect area
The shipping label, when requested
Additional images or an unboxing video may be requested when necessary. Please do not send the product back before receiving confirmation from SKO Formals.
5. Product Condition
To qualify for a return or exchange, the product must be:
Unused and unworn
Tried only on a clean indoor surface
Free from dirt, stains, scratches, creases or odour
Returned with its original tags, box and packaging
Returned with all included accessories
In resalable condition
Products showing signs of outdoor use, improper handling or customer-caused damage will not be accepted.
6. Non-Returnable Products
The following products may not qualify for return or exchange:
Products used or worn outdoors
Products without original packaging or tags
Products damaged after delivery
Products altered or repaired by the customer
Products marked as final sale or non-returnable
Products purchased under specific clearance offers
These exclusions do not apply when a product is delivered damaged, defective or incorrect, or where applicable law provides otherwise.
7. How to Request a Return or Exchange
Contact our support team within 3 days of delivery and provide:
Your order number
The product name
The reason for the request
The replacement size required, if applicable
Clear product and packaging images
Email: support@skoformals.com
WhatsApp/Phone: +91 8148113174
Our team will review the information and provide the next steps after verification.
8. Pickup and Shipping Charges
Reverse pickup availability may depend on your delivery location.
Any applicable return or exchange shipping charge will be communicated before the request is confirmed. Where a verified wrong, damaged or defective product was sent by SKO Formals, the appropriate return or replacement arrangement will be handled by us.
9. Inspection and Approval
Receiving a return request or returned parcel does not automatically guarantee approval.
The product will be inspected after it reaches us. The exchange, replacement or refund will be processed only after the product passes inspection and meets the conditions stated in this policy.
10. Refunds
Approved refunds will be issued to the original payment method whenever possible.
For Cash on Delivery orders, customers may be asked to provide valid bank account or UPI details. Payment-provider or banking processing times may apply after the refund is initiated.
Original delivery charges and other service charges may be non-refundable unless the product delivered was wrong, damaged or defective.
11. Exchange Availability
Exchange products are subject to stock availability. We cannot reserve a replacement product until the request has been verified and approved.
The replacement product will be dispatched after the returned product is received and successfully inspected, unless otherwise communicated.
12. Request Rejection
SKO Formals may reject a return or exchange request when:
The request is submitted after the applicable period
Required images are not provided
The product has been used or damaged
The original tags, box or accessories are missing
The product fails the inspection
The request contains incomplete or incorrect information
The product is excluded under this policy
The reason for rejection will be communicated to the customer.
13. Contact and Grievance Support
For return, exchange or refund assistance, contact:
Business/Legal Name: SKOFORMALS
Trading Name: Skoformals
Grievance Officer: Hasan Sherif
Email: support@skoformals.com
Phone: +91 8148113174
Business Address: First Floor, Nawab Walaja Complex, Shopno 125, NSB Rd, behind Rathna Stores, Singarathope, Tharanallur, Tiruchirappalli, Tamil Nadu 620002
Support Hours: Mon – Sun : 10.00 AM to 10.00 PM.
Please include your order number when contacting us.
14. Consumer Rights
Nothing in this policy is intended to limit any mandatory rights or remedies available to customers under applicable Indian consumer protection laws.
SKO Formals reserves the right to update this policy when necessary. The policy displayed on the website at the time of the request will apply, subject to applicable law.
