Terms and Conditions
Last updated: 17 July 2026
Welcome to SKO Formals. These Terms and Conditions govern your access to and use of our website and the purchase of products from SKO Formals.
By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions, our Privacy Policy, Exchange and Return Policy and any other policies displayed on our website.
1. Business Information
The website is operated under the trading name SKO Formals.
Legal Business Name: SKOFORMALS
Business Address: First Floor, Nawab Walaja Complex, Shopno 125, NSB Rd, behind Rathna Stores, Singarathope, Tharanallur, Tiruchirappalli, Tamil Nadu 620002
Customer-Care Email: support@skoformals.com
Customer-Care Number: +91 8148113174
References to “SKO Formals,” “we,” “us” or “our” mean the business operating this website.
2. Eligibility to Use the Website
You must be legally capable of entering into a binding contract to independently place an order.
Customers under 18 years of age may use the website or place an order only with the involvement and supervision of a parent or lawful guardian.
By placing an order, you confirm that the information provided by you is accurate and that you are authorised to use the selected payment method.
3. Customer Accounts
You may purchase products as a guest or through a registered account, depending on the options available on the website.
You are responsible for:
Providing accurate account and delivery information
Maintaining the confidentiality of your password
Preventing unauthorised access to your account
Informing us promptly of suspected unauthorised activity
We may suspend or restrict an account where we reasonably suspect fraud, misuse, unauthorised access, repeated refusal of legitimate deliveries or violation of these Terms.
4. Product Information
We make reasonable efforts to display accurate product names, descriptions, colours, images, materials, sizes and prices.
However:
Colours may appear slightly different depending on lighting, photography and screen settings.
Minor differences in texture, shade, stitching or finishing may occur between production batches.
Product packaging may differ from displayed images.
Size and fit may vary depending on design and footwear construction.
Customers should review the available product description, size information and images before placing an order.
5. Prices and Taxes
All product prices are displayed in Indian Rupees unless stated otherwise.
Prices may include or exclude delivery charges depending on the checkout display and delivery location. Any applicable delivery charge, discount, coupon or tax will be shown before the order is confirmed.
The displayed regular price, MRP, sale price or discount may change without prior notice. A price change will not normally affect an order that has already been successfully confirmed and paid for.
In the event of an obvious pricing, discount or technical error, we may contact you to reconfirm or cancel the affected order and issue an applicable refund.
6. Orders and Acceptance
Placing an order does not automatically guarantee acceptance.
An order is accepted after it has been successfully verified and confirmed by SKO Formals. We may refuse or cancel an order because of:
Product unavailability
Incorrect pricing or product information
Payment failure
Incomplete or incorrect delivery details
Suspected fraud or unauthorised activity
Delivery-service limitations
Events beyond our reasonable control
Where payment has already been received for a cancelled order, the applicable amount will be refunded to the original payment method or through another mutually agreed method.
7. Payment
Available payment methods will be displayed during checkout and may include payment services provided by Razorpay or other authorised providers.
Payment approval is subject to the terms, security checks and processing rules of the relevant bank or payment provider.
SKO Formals will not be responsible for a payment failure caused by:
Incorrect payment information
Insufficient funds
Bank or UPI service interruptions
Payment-gateway downtime
Security restrictions imposed by the customer’s bank
Incorrect OTP or authentication failure
Customers should not share their OTP, UPI PIN, card PIN or banking password with anyone claiming to represent SKO Formals.
8. Coupons and Promotional Offers
Coupons and promotional offers:
Must be used within the stated validity period
May apply only to selected products or order values
Cannot normally be exchanged for cash
May not be combined unless expressly permitted
May be limited to one use per customer or order
May be withdrawn where issued or used incorrectly
We may cancel an offer, discount or order where we reasonably identify a technical error, manipulation, misuse or fraudulent activity.
9. Delivery
Confirmed orders are generally processed promptly and handed over to trusted delivery partners.
Estimated delivery is usually 3–4 business days, but the actual delivery time may vary depending on:
Delivery PIN code
Courier availability
Public holidays or weekends
Weather conditions
Operational interruptions
Incorrect or incomplete address details
Events beyond our reasonable control
The estimated delivery period is not a guaranteed delivery date.
Customers must provide a complete and accurate delivery address and an active contact number. Additional delivery charges may apply if an order must be shipped again because of an incorrect address, repeated delivery failure or refusal to accept the parcel.
Risk relating to the product passes to the customer upon successful delivery to the provided address or authorised recipient.
10. Order Cancellation
A cancellation request should be submitted as quickly as possible.
Orders may generally be cancelled only before they have been packed or dispatched. Once an order has been dispatched, it may no longer be eligible for cancellation and will be handled under the applicable Exchange and Return Policy.
SKO Formals may cancel an order where the product is unavailable, payment cannot be verified, delivery is not serviceable or fraudulent activity is suspected.
11. Exchanges and Returns
Eligible products may be exchanged or returned through our customer-support process, subject to the following conditions:
The request must be submitted within 3 calendar days of delivery.
Clear images or videos of the product, packaging and reported issue must be shared for verification.
The request is not confirmed until it has been reviewed and approved by SKO Formals.
The product must be unused, unworn, unwashed and free from damage, dirt, odour or alteration.
Original tags, accessories, invoices and packaging must be retained.
Products returned without approval may not be accepted.
Any applicable reverse-shipping charge will be communicated before confirmation.
A request may be rejected where:
It is submitted after the three-day period
The product has been used, worn or damaged after delivery
Required images or verification information are not provided
Original packaging or accessories are missing
The product was purchased under a stated non-returnable or final-sale condition
The issue results from incorrect use, accidental damage or normal wear
Where we verify that an incorrect, damaged or materially different product was supplied by SKO Formals, we will provide an appropriate replacement, exchange, refund or other remedy in accordance with applicable law.
Size exchanges remain subject to product and size availability.
12. Refunds
Approved refunds will normally be processed through the original payment method or another method communicated by SKO Formals.
The time required for the refunded amount to appear may depend on the bank, UPI provider or payment gateway. Payment-gateway, banking or delivery charges may be treated according to the reason for cancellation or return and applicable law.
A refund will be initiated only after the applicable verification or returned-product inspection has been completed.
13. Inspection of Returned Products
Returned products may be inspected to verify:
Whether the correct product was returned
Product condition
Signs of use or damage
Presence of original tags and packaging
Whether the reported issue matches the submitted evidence
If a returned product does not meet the approved return conditions, the return or refund may be declined. The product may be sent back to the customer, and additional delivery charges may apply.
14. Reviews and Customer Content
Customers may be permitted to submit reviews, ratings, images or comments.
By submitting content, you confirm that:
It is based on your genuine experience
It is accurate to the best of your knowledge
It does not contain abusive, unlawful, misleading or defamatory material
It does not violate another person’s privacy or intellectual-property rights
You have permission to share any uploaded image
We may moderate or remove content that violates these conditions, contains spam, reveals sensitive personal information or is unrelated to the purchased product.
We will not knowingly publish fabricated or misleading customer reviews.
15. Intellectual Property
The SKO Formals name, logo, website design, product photographs, graphics, text, icons and other original content are owned by or licensed to SKO Formals.
You may not copy, reproduce, modify, distribute, republish, commercially exploit or create derivative works from our content without written permission.
Product or company names belonging to third parties remain the property of their respective owners.
16. Prohibited Use
You must not:
Use the website for unlawful or fraudulent activity
Attempt to gain unauthorised access to the website or another customer’s account
Introduce malware, harmful code or automated attacks
Scrape or systematically copy website content
Place false, abusive or fraudulent orders
Manipulate coupons, prices, reviews or promotions
Impersonate another person
Interfere with website operation or security
We may restrict website access and take appropriate legal action where misuse is identified.
17. Third-Party Services
Our website may use third-party services for payment processing, delivery, analytics, communication or social-media functions.
These services may be governed by their own terms and policies. SKO Formals is not responsible for interruptions, delays or failures caused entirely by third-party systems outside our reasonable control.
This does not limit any responsibility that cannot legally be excluded.
18. Website Availability
We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free operation.
We may temporarily suspend, modify or restrict website functions for maintenance, security, upgrades or circumstances beyond our control.
Products, prices, offers and website features may be updated or discontinued without prior notice.
19. Limitation of Liability
To the maximum extent permitted by applicable law, SKO Formals will not be responsible for indirect, incidental or consequential loss resulting from website use, delivery delay or circumstances beyond our reasonable control.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits a customer’s statutory rights under applicable consumer-protection law.
20. Indemnity
You agree to be responsible for losses, claims or expenses reasonably arising from your unlawful use of the website, fraudulent activity, violation of these Terms or infringement of another person’s rights.
This section does not apply where the loss was caused by SKO Formals or where such responsibility cannot lawfully be imposed.
21. Force Majeure
We will not be responsible for delay or failure caused by events outside our reasonable control, including natural disasters, extreme weather, strikes, transport disruption, government restrictions, internet or telecommunications failures, courier interruptions, epidemics, civil disturbance or similar events.
22. Complaints and Grievance Redressal
For order complaints or other grievances, contact:
Grievance Officer: Hasan Sherif
Email: support@skoformals.com
Telephone: +91 8148113174
Address: First Floor, Nawab Walaja Complex, Shopno 125, NSB Rd, behind Rathna Stores, Singarathope, Tharanallur, Tiruchirappalli, Tamil Nadu 620002
Please include your order number, registered mobile number and a clear description of the issue.
Complaints will normally be acknowledged within 48 hours and handled within one month from receipt, subject to the circumstances of the complaint.
23. Governing Law and Disputes
These Terms are governed by the laws of India.
The parties should first attempt to resolve disputes through customer support and good-faith communication.
Subject to applicable consumer-protection law and the customer’s statutory right to approach an appropriate consumer commission or authority, courts with jurisdiction in Tiruchirappalli, Tamil Nadu will have jurisdiction over disputes relating to these Terms.
24. Changes to These Terms
We may update these Terms to reflect changes to our services, policies or legal obligations.
Updated Terms will be published on this page with a revised “Last updated” date. The Terms applicable when an order was placed will generally continue to govern that order unless a change is required by law.
25. Contact Us
For questions regarding these Terms, contact:
SKO Formals
Email: support@skoformals.com
Telephone: +91 8148113174
Address: First Floor, Nawab Walaja Complex, Shopno 125, NSB Rd, behind Rathna Stores, Singarathope, Tharanallur, Tiruchirappalli, Tamil Nadu 620002
