Privacy Policy
Last updated: 17 July 2026
SKO Formals respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, create an account, place an order, contact customer support or otherwise interact with SKO Formals.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal and contact information
Full name
Mobile number
Email address
Billing and delivery address
City, state, PIN code and country
Account information
When you create an account, we may collect your username, encrypted password, saved addresses, wishlist items, order history and account preferences.
Order and transaction information
We may collect information about the products you purchase, selected sizes and colours, order value, discounts, payment status, delivery status, exchanges, returns and customer-support requests.
Payment information
Payments may be processed by third-party payment providers such as Razorpay or other available payment services. SKO Formals generally does not receive or store your complete card number, UPI PIN, banking password or other confidential payment credentials.
We may receive limited transaction information such as the payment method, transaction reference number, payment status and amount paid.
Technical and usage information
When you access our website, we may automatically collect:
IP address
Browser and device type
Operating system
Website pages viewed
Date and time of access
Referring website
Cookie and session information
General location derived from your device or IP address
Communications
We may retain messages, emails, product images and other information you send when contacting us about orders, returns, exchanges, complaints or general enquiries.
2. How We Use Your Information
We may use your information to:
Create and manage your customer account
Process and confirm orders
Receive and verify payments
Pack, ship and deliver products
Send order, payment and delivery updates
Handle cancellations, exchanges, returns and refunds
Verify product-condition images submitted for return or exchange requests
Provide customer support
Prevent fraudulent or unauthorised transactions
Maintain website security
Improve our products, services and website experience
Display relevant products and recommendations
Send promotional messages where permitted
Meet accounting, tax, consumer-protection and legal requirements
Resolve complaints and enforce our website terms
We will use personal information only for lawful purposes and only to the extent reasonably necessary for those purposes.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep products in your cart
Remember account sessions and preferences
Operate wishlist and checkout functions
Understand website traffic and performance
Prevent fraud and improve website security
Measure advertising or campaign performance
Some cookies are necessary for the website to function. Other cookies may be controlled through your browser or available cookie settings.
Disabling certain cookies may affect cart, login, wishlist, checkout or other website features.
4. Sharing of Information
We may share limited personal information with trusted service providers where necessary to operate our business, including:
Payment gateways and banking partners
Courier, shipping and delivery partners
Website hosting and security providers
WooCommerce and related website service providers
Email, SMS and WhatsApp communication providers
Analytics and advertising providers
Accountants, professional advisers and authorised representatives
Government, regulatory or law-enforcement authorities where legally required
These providers may use your information only for the services they perform or as otherwise permitted by applicable law.
We do not sell or rent your personal information to advertisers or unrelated third parties.
5. Marketing Communications
Where permitted, we may use your email address or mobile number to send information about new products, offers, restocks or promotions.
You may opt out by:
Using the unsubscribe option provided in a promotional email
Replying with the applicable opt-out instruction
Contacting us at support@skoformals.com
Transactional communications concerning an order, payment, exchange, refund or delivery may continue even after you opt out of promotional messages.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete orders and provide requested services
Maintain account and transaction records
Handle complaints, returns and exchanges
Prevent fraud and misuse
Meet tax, accounting and legal obligations
Establish, exercise or defend legal claims
When information is no longer required, we may securely delete, anonymise or restrict access to it, subject to applicable law and technical limitations.
7. Information Security
We use reasonable administrative, technical and organisational safeguards intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should protect their account passwords and immediately inform us of suspected unauthorised account activity.
SKO Formals will never ask you to provide your UPI PIN, OTP, banking password or complete card security details through email, telephone, WhatsApp or social media.
8. Your Privacy Rights
Subject to applicable law, you may request to:
Obtain information about personal data processed by us
Access your available personal information
Correct inaccurate or incomplete information
Update outdated information
Request deletion or erasure of information that is no longer required
Withdraw consent for consent-based processing
Opt out of promotional communications
Raise a grievance concerning the processing of your information
Nominate another person to exercise applicable rights in permitted circumstances
Some requests may be limited where retaining the information is necessary for an active order, fraud prevention, legal compliance, dispute resolution or another lawful purpose.
To submit a privacy request, contact support@skoformals.com with your registered email address or mobile number. We may request reasonable information to verify your identity before processing the request.
9. Children and Minors
Our website is intended to be used by adults or by minors under the supervision and involvement of a parent or lawful guardian.
Persons under 18 years of age should not independently create an account, place an order or submit personal information without the involvement of a parent or guardian.
If we become aware that a child’s personal information has been collected improperly, we will take reasonable steps to review and remove it where appropriate.
10. Third-Party Websites and Services
Our website may contain links to external websites, payment providers or social-media platforms. Their privacy practices are governed by their own policies.
SKO Formals is not responsible for the content, security or privacy practices of third-party websites or services that we do not control.
11. Transfer and Storage of Information
Some service providers used by SKO Formals may process or store information on systems located outside your state or outside India.
Where such processing occurs, we will take reasonable steps to use providers that maintain appropriate safeguards and will comply with applicable restrictions relating to the transfer of personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.
The revised policy will be posted on this page with an updated “Last updated” date. Continued use of the website after an update will be subject to the revised policy.
13. Grievance Officer and Contact Details
For privacy questions, complaints or requests, contact:
Business/Legal Name: SKOFORMALS
Trading Name: Skoformals
Grievance Officer: Hasan Sherif
Email: support@skoformals.com
Telephone: +91 8148113174
Business Address: First Floor, Nawab Walaja Complex, Shopno 125, NSB Rd, behind Rathna Stores, Singarathope, Tharanallur, Tiruchirappalli, Tamil Nadu 620002
Consumer complaints will normally be acknowledged within 48 hours and handled within one month from the date they are received, subject to the nature and complexity of the matter.
